Advanced Communication Skills

The Advanced Communication Skills course is a comprehensive one-day program designed specifically for employees who need strong communication skills to perform their role effectively.

Incorporating the latest research findings and data on effective communication strategies, this course empowers individuals to enhance their communication skills, build strong relationships, and achieve better results within their teams and across the organisation.

By mastering advanced communication techniques, employees can drive productivity, foster collaboration, and ultimately improve their interpersonal skills.

Key benefits of
this course

 In the workplace, effective communication reduces misunderstandings and conflicts, enhancing teamwork and collaboration. Ultimately, this course provides participants with the essential skills to communicate with confidence, navigate complex situations, and drive positive results for their teams.

The learning outcomes and objectives can be further customised based on specific participant needs and course requirements.

This is a full day course but can also be tailored to fit into a half-day session, addressing your organisation's most relevant needs.

Learning outcomes
and objectives

  • Understand the importance of effective communication in the workplace and how, by using simple techniques, one can increase confidence, have more constructive conversations, and adapt to build rapport, collaboration, and trust within teams

  • Utilise active listening and nonverbal cues to enhance understanding and connection

  • Apply conflict resolution and negotiation techniques to handle challenging situations

  • Craft clear and concise messages that resonate with diverse audiences

  • Facilitate productive team meetings and provide constructive feedback for improved teamwork

Course outline

Part 1

Foundations of effective communication

  • Importance of effective communication in the workplace

  • Understanding different communication styles

  • Active listening techniques and nonverbal communication cues

Part 2

Building strong interpersonal relationships

  • Developing empathy and emotional intelligence

  • Establishing rapport and trust

  • Conflict resolution and negotiation skills

Part 3

Influencing and persuasion

  • Techniques for effective persuasion and influencing others

  • Overcoming resistance and objections

  • Using storytelling as a persuasive tool

Part 4

Communicating with impact

  • Developing a compelling and concise message

  • Presentation skills and public speaking tips

  • Enhancing body language and vocal delivery

Part 5

Effective team communication

  • Facilitating productive team meetings

  • Giving and receiving feedback constructively

  • Managing remote and virtual communication

Part 6

Managing difficult conversations

  • Strategies for addressing sensitive topics

  • Providing constructive criticism

  • Handling conflicts and managing difficult personalities

Part 7

Communication for leadership success

  • Leading with clarity and vision

  • Motivating and inspiring teams

  • Communicating change effectively

If you have a question about this course, get in touch

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